Refund policy

RETURN & EXCHANGE POLICY

We want you to love your purchase from May Silk Co. If you're not completely satisfied, we’re here to help.

ELIGIBILITY
Returns and exchanges are accepted within 14 days of delivery.

Items must be:

  • Unworn, unused, and in original condition

  • With all original tags and packaging

Non-returnable items:

  • Customized or personalized products

  • Items marked as final sale

HOW TO REQUEST
Please contact us at support@maysilkco.com with your order number and reason for return. We will provide instructions within 24–48 hours.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method. We are not responsible for lost return packages.

REFUNDS
Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

EXCHANGES
We offer exchanges for size or defects (subject to availability). If the requested item is out of stock, a refund will be issued instead.

DAMAGED OR INCORRECT ITEMS
If you receive a defective or wrong item, please contact us within 48 hours of delivery with photos for support.

Thank you for shopping with May Silk Co.